Nightclub Security | The Nightclub And Bar Security Resource For Bouncers, Owners, & Managers

Synopsis

The Nightclub and Bar Security Industry Resource for Bouncers, Owners, & Managers - with Expert Robert C. Smith & Host Manny Marquez.

Episodes

  • Ep. 022 - COVID-19 Edition | Enforcing Face Masks and Non-compliant Guests

    Ep. 022 - COVID-19 Edition | Enforcing Face Masks and Non-compliant Guests

    25/07/2020 Duration: 34min

    Operating a hospitality venue during COVID-19 and mandating patrons wear face masks creates many challenges for operators, especially when some of our guests refuse to abide by the rules. As operators, it is our responsibility to protect our team members and our guests against the spread of COVID-19. Having clear guidelines, policies, and operating procedures in place is a must. Then, we must train up our team members who are charged to enforce those guidelines. This episode covers what you need to know about your rights as an operator and how to safely enforce the wearing of face masks in your venue and avoid unnecessary guest confrontations and, ultimately, unwanted liability.

  • Ep. 021 - Alcohol and Bar Related Sexual Assault

    Ep. 021 - Alcohol and Bar Related Sexual Assault

    21/12/2014 Duration: 46min

    Knowing the difference between witnessing the normal behavior of a casual hook-up and preventing a sexual assault can sometimes be a difficult task. There are fine lines and subtleties that the novice guard may not recognize. When do you step in if you suspect there is potential for an assault to take place? Listen and learn some more about what Robert and Manny have to say about detection, prevention techniques, and how to protect your guests.

  • Ep. 020 - When There is No Need to Hurry, Dont Hurry!

    Ep. 020 - When There is No Need to Hurry, Don't Hurry!

    01/11/2014 Duration: 44min

    Often times, security guards rush into a situation where there is really no need to. Of course, if someone is in harms way or the circumstances call for it, by all means - hurry! Many times those urgent situations are the exception and are few and far between for guards. Most situations do not need to be rushed. Get your plan in place - analyze the situation - consult with your peers - and determine what is going to be the best way to handle a situation and insure that no one is going to get hurt.  Hurrying can often escalate the situation in a negative way and lead to an unwanted outcome.  

  • Ep. 019 - How to Deal with Drugs in Your Club

    Ep. 019 - How to Deal with Drugs in Your Club

    27/07/2014 Duration: 56min

    Do you have an issue with drugs in your club? Chances are drugs are present and are being used by both your guests and employees. Some owners may be oblivious, some may be aware, or worse some may deny they are present.  In this episode we talk about steps to take to help you confront, deal with, and curtail the use of drugs within the walls of your establishment.

  • Ep. 018 - How Many Security Guards Should You Have?

    Ep. 018 - How Many Security Guards Should You Have?

    19/05/2014 Duration: 54min

    Just how many security guards should your venue have on staff at any given time? We here at Nightclub Security Consultants get asked that question often. In this episode we give you some great guidelines on determining just how you should staff your security team.[...] 

  • Ep. 017 - Should You Have Armed Security in Your Venue

    Ep. 017 - Should You Have Armed Security in Your Venue

    28/04/2014 Duration: 01h32s

    Should You Have Armed Security at Your Venue? Robert and Manny discuss this sometimes challenging and controversial topic. We find that the trend in the industry is that things are getting more violent for bar and club owners. Are you thinking about hiring an armed guard? What are some of the reasons to consider hiring an arm guard for your venue? If you decide to hire arm guards what are some of the things you should do and think about? Shout-outs! Thank you to Henry’s Pub, , Tavern at the Beach, barley mash, Sandbar Sports Grill, West Coast Tavern Mr. Peadbody’s, and Cali Comfort for participate in our most recent California PSO Training Event hosted by Typhoon Saloon. Kudos to Sara Berns, Executive Director of Discover Pacific Beach and Chair of the Pacific Beach Hospitality Task Force, for her work on implementing a new program in which local bar and nightclub security guards wear day-glow vests at closing time. This gives the perception of a common force and allows the local police department to easily

  • Ep. 016 - Flip Flops | Interview of Chris Lenahan of OpeningABar.com

    Ep. 016 - Flip Flops | Interview of Chris Lenahan of OpeningABar.com

    20/04/2014 Duration: 58min

    Flip-flops | Interview of Chris Lenahan of OpeningABar.com Live from The Nightclub & Bar Show 2014, we interview Chris Lenahan, Nightclub Design Expert, Author of The Little Black Bar Book, and creator of My Venue Tracker. Shout-outs! Thanks to Joachim for the great feedback. “...By now I've read every one of your blogs, listened to all the podcasts (At this point a huge thank you for your awesome work!)..." Good luck with your ongoing quest for knowledge. We are glad to have you as a loyal listener. In The News Reno police have arrested an Eldorado casino security officer they say used an excessive amount of bodily force against another man, killing him last December. We discuss how situations often escalate with unwanted results when guards let ego get in the way and/or rush a situation. Today’s Topic  Interview with Chris Lenahan Of OpeningABar.com and Author of The Little Black Bar Book Robert and Manny sit down with Chis Lenahan of OpeningABar.com, Author of The Little Black Bar and creator of My

  • Ep. 015 - NCB Show 2014 | Interview of Dave Eames Pres. Black Diamond Radio

    Ep. 015 - NCB Show 2014 | Interview of Dave Eames Pres. Black Diamond Radio

    11/04/2014 Duration: 56min

    NCB Show 2014 | Interview of Dave Eames Pres. Black Diamond Radio In this show Robert and Manny recap thier experience at the 2014 Nightclub and Bar Show and Interview the President and CEO of Black Diamond Radio, Dave Eames. Shout-outs! Thanks to Big Wangs, Loaded Hollywood , EagleLA, and Lure for attending our California PSO Training event in Los Angeles hosted by Loaded Hollywood. Special thanks to PJ Brill, Owner and Fran DeAngelo, General Manager of Loaded Hollywood for hosting the event. Nightclub Bar & Show 2014 Recap Listen to our recap of The Nightclub & Bar Show 2014 and talk about our fantastic showing and all the wonderful people we met. We got to meet Adam Carolla and Jay Miller who works with Adam’s wine beverage Mangria. Listen to Adam’s Podcast from the NCB Show and his interview with Jon Taffer of Bar Rescue. Today’s Interview  Interview with Dave Eames, President of Black Diamond Radio and CustomEarpiece.com Robert and Manny sit down with Dave Eames, the President of Black Diamond

  • Ep. 014 - Understanding Legal Use of Force “Part 2 of 3” | Pre Nightclub  Bar Show 2014

    Ep. 014 - Understanding Legal Use of Force “Part 2 of 3” | Pre Nightclub & Bar Show 2014

    21/03/2014 Duration: 53min

    Understanding Legal Use of Force “Part 2 of 3” | Pre Nightclub & Bar Show 2014 This is part 2 of a 3 part multimedia series in conjunction with Bar Biz Magazine and Nightclub & Bar Show 2014. This episode we discuss the very important topic of understanding legal use of force by venue security and how to limit your liability and avoid unwanted and costly issues. Too often owners and guards find themselves in hot water when they don’t comprehend this all too important aspect of our profession. Shout-outs! Washington DC Trip Recap. Thanks to Capitale, Lost Society, Rock-n-Roll Hotel, Local 16, Wonderland Ballroom, and Tropicalia for attending our National HOST Training in DC hosted by The Shadow Room. Thanks Bryan  of The Beacham in Orlando, FL for the post on NSC Facebook page! In the News Harrisburg, PA - Former Dragonfly club owner slapped with lawsuit over patron's murder – recent news story that demonstrate important aspects of understanding premise liability and the venue’s expectation to creat

  • Ep. 013 - Soup to Nuts | Confiscating Fake or Borrowed IDs

    Ep. 013 - Soup to Nuts | Confiscating Fake or Borrowed IDs

    19/03/2014 Duration: 53min

    Soup to Nuts | Confiscating Fake or Borrowed IDs  Is it legal for a doorman or alcohol service worker to confiscate a fake or borrowed ID? Robert and Manny address this often confusing and controversial topic and clear the air on what your legal right is. Manny introduces Robert to the term “soup to nuts”. Shout-outs! NSC says thank you to Double Deuce and Whiskey Girl of San Diego for becoming our most recent clients. We will be providing the two sister venues with our full service line up. We are looking forward to working with both of these highly regarded San Diego venues. The newly open Ellevan Gentleman’s Club in Miami, Florida – we recently just did our National Host Training in conjunction with Hospitality Insurance Agency (HIA)  for this highly reviewed venue.  Check out their feature article in ED Publications Magazine. In the News Prosecutors Will Not Charge Cook Who Fatally Stabbed Off-Duty Bouncer. The recent self-defense stabbing that lead to the death of an off duty doorman at a San Jose’s Jonn

  • Ep. 012 - Dress Code for Your Venue

    Ep. 012 - Dress Code for Your Venue

    03/03/2014 Duration: 46min

    Dress Code for Your Venue | Brian Rizzo Shot  Dress Code for your venue! Do you have one? Having trouble with your current dress code policy? Are you considering one?  Robert and Manny discuss important considerations, best practices, and some commonsense policy when it comes to a dress code for your bar or nightclub. Shout-outs! Sycamore Den – San Diego – NSC would like to say thank you to Eric Johnson, General Manager at Sycamore Den, and his team for using our Online California PSO Training.  If you ever get a chance to visit San Diego, this is a very hip, warm and inviting spot – make sure you check it out. Robert received some very kind words from the ownership of The Beacham and The Social in Orlando about our recent training event with them. George, we thank you for that! We are looking forward to our next opportunity to work with you. Today’s Topic  Dress Code for Your Venue We discuss some important considerations when it comes to a dress code for your bar or nightclub. Be smart about it and avoid

  • Ep. 011 - Justin Bieber | Terrorism Awareness | Nightclub and Bar Show 2014

    Ep. 011 - Justin Bieber | Terrorism Awareness | Nightclub and Bar Show 2014

    07/02/2014 Duration: 51min

    Justin Bieber | Terrorism Awareness | Nightclub and Bar Show 2014   Justin Bieber in the news – what does that mean for nightclub security and liability? Robert and Manny start the discussion on terrorism and the nightclub and bar industry. We figure it is time to ask the question of when are going to start talking about it? Also, the Nightclub and Bar Show is coming up in March, are you going? The Shout-outs! The Verant Group of San Diego – NSC would like to say thank you to Dave Jones and his team at Verant Group here in San Diego. The Verant Group is a long time NSC client that continues to be on the forefront of our industry and we are happy to be their strategic partner for another year. One Stop Interactive – Jorge Trevino and the OSI team is the digital solution provider for NSC. From websites to iApps to experiential marketing and data capture – OSI can help you and your business. Visit onestopinterative.com In The News! Justin Bieber arrested for DUI in Miami after leaving King of Diamonds strip clu

  • Ep. 010 - Handcuffs and Nightclub Bar Security

    Ep. 010 - Handcuffs and Nightclub Bar Security

    02/01/2014 Duration: 49min

    Handcuffs and Nightclub Bar Security Does your security team use handcuffs?  Are you considering the use of handcuffs for your security team? Robert and Manny discuss what you need to know about their use and important considerations when using them. Shout-outs! Special thank you to General Manager Jeff Wylie at AKBAR of Los Angeles  and his team for their hospitality in hosting our most recent California PSO Training event. You’re the man Jeff! In The News! The video footage has been released from the recent fatal shooting at Drai’s Nightclub in Las Vegas. The shooting resulted in the death of a patron who tried to stop the shooter and injury of two security guards has been released. Robert and Manny discuss the shocking video and lessons to be learned from this tragedy. Just a reminder before listening in – Robert C. Smith and Manny Marquez are NOT attorneys.  The information they share in the podcast is general advice and shouldn’t replace specific, state and venue specific legal advice.  In the event yo

  • Ep. 009 - Video Surveillance Cameras and Nightclub Bar Security

    Ep. 009 - Video Surveillance Cameras and Nightclub Bar Security

    16/12/2013 Duration: 01h01min

    Video Surveillance Cameras and Nightclub Bar Security Do you currently utilize video cameras in your venue? Are you thinking about installing them? Robert and Manny discuss the good, the bad, and the best practices surrounding video surveillance cameras in your bar or nightclub.   Shout-outs! Special thank you to Sean Mattix, Food and Beverage Director, and the team of the San Diego Marriott Gaslamp Quarter for hosting our most recent California PSO Training event. It was a fantastic event.  Thank you to Robert Simmons, Director of Research, at TalentServed Hospitality Management Recruiters for his positive comments about the Nightclub Security Podcast. Great to hear from you Mr. Simmons and we are happy to be connected with you! In The News! Pope Francis worked as a nightclub bouncer.  Bouncers have a lot to endure night to night - that practically make them our industry saints. Robert and Manny discuss.  Just a reminder before listening in – Robert C. Smith and Manny Marquez are NOT attorneys.  The inform

  • Ep. 008 - Should Police Officers Work as Doormen at Bars and Nightclubs?

    Ep. 008 - Should Police Officers Work as Doormen at Bars and Nightclubs?

    02/12/2013 Duration: 54min

    Should Police Officers Work as Doormen at Bars and Nightclubs? Robert and Manny explore the question of whether or not off-duty police officers should work as doormen at bars or nightclubs. This is a follow up to Robert C. Smith’s blog on the same topic. You can see that blog titled "Cops as Guards" here.  There are several pros and cons.  Listen to what we have to say about it in this week’s podcast.  In The News! Fatal shooting at Las Vegas club raises questions about security, gun polices.  Robert and Manny discuss recent news story of a fatal shooting at Drai’s After Hours nightclub at Bally’s in Las Vegas that left one dead and two wounded. A patron began shooting at guards after asking for his cover charge to be refunded. Patron assaulted at South African nightclub and suspect post the video on his Facebook page. The shocking video appears show an “employee” assaulting a guest who was accused of doing drugs in the clubs bathroom. The suspects post read “When u do drugs where I work”. The Club denies th

  • Ep. 007 - Security Customer Service - 5+5 Powerful Tips from Robert and Manny

    Ep. 007 - Security Customer Service - 5+5 Powerful Tips from Robert and Manny

    09/10/2013 Duration: 01h10min

    Security Customer Service - 5+5 Powerful Tips from Robert and Manny Customer Service is at the core of any hospitality business - and it is only a venue’s team that can deliver a personal touch that keeps guests coming back.  Your security team is an integral part of delivering a favorable guest experience - but many times they are the cause of a negative one.  Not only is a hospitable team good for business, but it could prevent a violent incident. Listen to this week’s podcast and find out what Robert and Manny's favorite customer tips are.  Some of them will surprise you. In The News!  Baton Rouge Off-duty Police Officer Accused of Battery after punching bouncer in the face. Robert and Manny discuss the nuances around the issue of dealing with troublesome off-duty police officers.  What do you do if you have to bounce an off-duty police officer? It is a tricky subject and the guys weigh-in on the recent news and the topic. Just a reminder before listening in – Robert C. Smith and Manny Marquez are NOT att

  • Ep. 006 - Hiring Security Guards - Best Practices

    Ep. 006 - Hiring Security Guards - Best Practices

    25/09/2013 Duration: 01h07min

    Hiring Security – Best Practices  Hiring the right people for your organization is never easy. Hiring the right security guard is even more difficult! You need to find the right individual to protect your guests and your business without causing more potential liability in an environment where lawsuits are already prominent.  In this week’s show, Robert C. Smith and Manny Marquez discuss the best practices when hiring your security team.  In The News!  Robert and Manny discus a recent story out of Daytona Beach, Florida where Bouncer sentence to life for Daytona Beach shooting. The interesting aspect of this article is that even though the headline reads “Bouncer”, the incident did not occur while the individual was working. Does being a “Bouncer” carry a certain amount of weight and responsibility in the public perception? Robert and Manny weigh in.  Our Friends  We like our listeners to know about our industry friend and partner Chris Lenahan, author of The Little Black Bar Book and founder of Opening a Bar

  • Ep. 005 - How to Document a Major Incident in Your Venue

    Ep. 005 - How to Document a Major Incident in Your Venue

    08/09/2013 Duration: 59min

    In this week’s show, Robert C. Smith and Manny Marquez discuss the importance of documentation and How to Document a Major Incident in Your Venue…and much more.  In The News!  Robert and Manny discuss a recent news story from Ft. Lauderdale, Florida, where a bouncer that appeared in a viral video of a brawl at a beach front bar has been arrested and charged with felony battery. The guys talk about the lessons to be learned from this shocking video.   Just a reminder before listening in – Robert C. Smith and Manny Marquez are NOT attorneys.  The information they share in the podcast is general advice and shouldn’t replace specific, state and venue specific legal advice.  In the event you need legal advice or help, please a professional in your area. Today’s Topic  How to Document a Major Incident in Your venue  This episode comes on the heels of our last podcast in which we discussed 6 Important Tips to Manage a Major Violent Incident in Your Venue – today we discuss How to Document a Major Incident in Your V

  • Ep. 004 - 6 Important Tips to Manage a Major Violent Incident in Your Venue

    Ep. 004 - 6 Important Tips to Manage a Major Violent Incident in Your Venue

    07/08/2013 Duration: 49min

    In this week’s show, Robert C. Smith and Manny Marquez discuss 6 Important Tips to Managing a Major Violent Incident in Your Venue.  In The News!  Robert and Manny discus a recent story where the City of Scottsdale, Arizona is proposing strict new policies for bars and nightclubs. The proposal from the city comes on the heels of two recent killings at a popular Scottsdale nightclub.  Just a reminder before listening in – Robert C. Smith and Manny Marquez are NOT attorneys.  The information they share in the podcast is general advice and shouldn’t replace specific, state and venue specific legal advice.  In the event you need legal advice or help, please a professional in your area.  Today’s Topic  6 Important Tips to Managing a Major Violent Incident in Your Venue  No one wants to have a major violent incident happen in their bar or nightclub.  But if one goes down, you don’t want to be caught off guard. Knowing and practicing these 6 simple steps could help mitigate potential liability and even more importan

  • Ep. 003 - Nightclub and Bar Security Civil Liability Part 2

    Ep. 003 - Nightclub and Bar Security Civil Liability Part 2

    31/07/2013 Duration: 45min

    In this week’s show, Robert C. Smith and Manny Marquez discuss the important topic of Nightclub and Bar Civil Liability – Part 2, the follow up to last episode to Nightclub and Bar Civil Liability Part 1. We are happy to see that we are getting downloads for across the globe - from Alaska to Australia.  Very exciting for us! Please share us with industry friends, co-workers, and colleagues. Your Feedback A big thank you to Anthony Krout for his glowing comment in response to last week’s episode. July 2, 2013 at 12:12 am “THANK YOU!!!!!! Mr. Robert Smith and Mr. Manny Marquez thanks for the Pod Cast!!! Its great that you took the time to send this to me, so I LISTENED to it and it was a great refresher to the fabulous training program that I sat through for 16 hours and another voluntary 5 1/2 hours when my security staff went through it!! It always shocks me when I go to other bars and see that some of this training never sank in!!! It is sad that our county ran out of funding to supply the training for fre

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