Gain, Grow, Retain Podcast
We Need Our CSMs to Become More ”Strategic”
- Author: Vários
- Narrator: Vários
- Publisher: Podcast
- Duration: 0:07:16
- More information
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Synopsis
We need our CSM's to become more "strategic". (What that really means, no one will ever know) BUT, here's an easy way to *start*... Coaching your CSMs to get better at asking open-ended questions AND listening. Open-ended questions often begin with words such as "Why" and "How." Or they can use phrases such as "Tell me about..."