At The Coalface Podcast - Hosted By Jason Greenwood

Philip (https://www.linkedin.com/in/philip-mchugh-9552056/) is the Executive Director of Flexcharge - https://www.flex-charge.com You can reach flexcharge via email at: CCO: Zeev.shoval@flex-charge.com VP Sales: Kort.gibson@flex-charge.com Flexcharge is an AI Driven platform that partners with merchants and payment providers to instantly review and recover failed customer transactions at no risk to the merchant and at no cost to the consumer This new Fintech platform helps merchants recover up to 30% of transactions that would otherwise be lost to overzealous credit card anti-fraud technology In this episode, Jason & Philip discuss how current global payment and anti-fraud systems conspire to rob merchants of transactions they have worked so hard to secure and how CX is and consumer trust destroyed as a result, leading to merchant brand damage and significant lost revenue