The Freelancers' Show

02:06 - Steven Bristol Introduction Twitter BlogLessEverythingLessAccountingLessFilmsLessConfLessChurn 02:32 - “Churn” 03:08 - The Genesis of LessChurn 04:04 - How does it work? 06:45 - SaaS ProductsBenchmarks 09:41 - Steven’s Background Alan Branch 10:58 - The SaaS Path (Advice) The 37Signals BlogBacon Biz ConfLaunchRocket 18:36 - Churn University 21:48 - Outbound 24:14 - Pricing 26:43 - Customer Trust 32:44 - The Psychology of Churn 34:54 - Zombie Revenue 36:28 - Keeping Customers Around OnboardingMandatory Field Feedback Picks Why Johnny Can't Brand: Rediscovering the Lost Art of the Big Idea by Bill Schley (Philip)MOO (Jonathan)Tend (Steven)Free Will by Sam Harris (Steven)Peter Kirn: Alchemy synth is now a part of Logic Pro X; here’s what’s new (Steven)less_interactions (Steven)Contacts+ (Reuven)