The Freelancers' Show

The Ruby Freelancers Show 033 – Managing Client Expectations

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Synopsis

Panel Evan Light (twitter github blog) Eric Davis (twitter github blog) Jeff Schoolcraft (twitter github blog) Jim Gay (twitter github blog) Discussion 01:30 - Dealing with unrealistic expectations 03:13 - “The Iron Triangle” Cost Performance Schedule 04:02 - Bad management 05:07 - Establishing expectations Prioritizing Schedule & Budget 08:08 - Rescue Clients & Projects 11:34 - Developers are not interchangeable 12:03 - Approaching a project 13:55 - Business owner and end user communication 16:58 - Client Communication Trade-offs Hired guns 21:47 - Amateurs vs Professionals 24:04 - Managing communication expectations 28:57 - Engagement & Evaluation of process 34:24 - Wrapping up a project 38:36 - Types of projects Clearly defined outcomes Ongoing 42:23 - Client domains 47:33 - Influencing clients and teams towards better practices 50:30 - Clients that don’t want your input Picks Kalzumeus Blog (Eric) gfxCardStatus (Jim) The New CTO: Uncle Bob (Jim) Verizon LTE (Evan)