Just Clarity

Welcome to Just Clarity, a periodic podcast about Digital. Just Clarity is produced by the team at Digital Clarity Group. We help leaders transform the experience they deliver to customers, prospects, and their employees through the effective selection, integration, and adoption of customer experience management technology. Learn more at digitalclaritygroup.com Cathy McKnight (CMc): In this week’s episode we'll look at the seeming lip service being given to organizational change when it comes to technology implementations. My name is Cathy McKnight and I am the VP of Consulting for Digital Clarity Group. Joining me today is Jill Finger Gibson, one of our Principal Analysts. Welcome, Jill. Jill Finger Gibson (JFG): Thanks, Cathy and good happy morning to you. So yeah the topic of organisations change, it seems to be coming up more and more interestingly at technology themed conferences and I think that most recently we both heard it when we were at the Gilbane Digital Content Conference last week where incre