Just Clarity

Welcome to Just Clarity, a periodic podcast about Digital. Just Clarity is produced by the team at Digital Clarity Group. We help leaders transform the experience they deliver to customers, prospects, and their employees through the effective selection, integration, and adoption of customer experience management technology. Learn more at digitalclaritygroup.com Connie Moore (CM): Welcome to Just Clarity podcast sponsored my Digital Clarity Group. I’m Connie Moore; I’m the Senior Vice President of Research at Digital Clarity Group, and I’ll be moderating our call today. Our guest is a very good friend of mine and someone I rely upon when I want to brainstorm or think through issues around Business Process Management, Customer Engagement, or business transformation, and our guest is Derek Myers who is a Principle with a structured talent based in London. Prior to that, Derek and I worked together at Forrester Research for a number of years, supporting Business Process Management professionals on their journey