China Paradigms

Matthieu David interviews Johnny Chang Founder at Spa Solutions Training and Management Consultancy Ltd., Shanghai. How big is the spa industry in China and how much more of a quality service does it offer compared to the West? What training does Spa Solutions offer emerging spa businesses and in what way is the spa industry segmented in China? Find out the answers to these and more questions by listening to the interview. 0:15 Guest introduction and Spa Solutions’ history 6:12 Why does 19% of revenue comes from Spa retail sales? 7:16 Personalization and protocol - the two factors for running a successful spa 9:53 Why is the quality of the spa service in Asia better than in the West? 13:06 How is the coronavirus outbreak impacting the spa industry short term and long term? 18:43 The spa market segmentation - a brief analysis 20:50 What equipment could raise the efficiency of spa businesses? 23:58 Other examples of the spa business segmentation 27:36 The hotel spa pricing system 30:06 The spa market in China