Impact Factory Podcasts

What makes good customer service? Could authenticity and consistent real care delivered by organisations of all sectors be the key to increase customer retention and profitability? In this podcast, Jo Ellen Grzyb, Dom Kracmar and Isabel Pollen explain how clear communication, genuine interest, positive language, humour and human factor are the elements to achieve excellent customer service.    Listen to this recording and learn how to create Win/Win situations so everyone goes away feeling 'right' and returning for more. Impact Factory