Closing The Gap With Denise Cooper

Imagine telling your team about upgrading your technology. Everyone is excited and the discussion leads you to believe they know about and can use the upgraded system. However, to know better doesn't mean we do better. The Knowing-Doing Gap means a person can talk about something but can't actually do it. The term was first coined by Jeffrey Pfeffer and Robert Sutton, in their book called The Knowing-Doing Gap: How Smart Companies Turn Knowledge Into Action. This phenomenon is one of the main reasons it difficult to know you've hired skilled people and for leaders, trainers and coaches to know measure learning in the workplace. Nanci Appleman-Vassil is the CEO of Apls Group. Nanci is an experienced facilitator, consultant, and executive coach focusing on core competencies in both the corporate and non-profit environment. She consults with companies that want to enhance their effectiveness on the individual, team, or organizational level and is known for quickly assessing skill and organizational gaps, as we