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Lawsuit Accuses Southwest Airlines of Secretly Recording Calls

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Synopsis

A proposed class action lawsuit alleges that Southwest Airlines secretly recorded a telephone call in violation of privacy laws. The plaintiff, Aaron Siani, filed a proposed class action suit Sept. 7. in the U.S. District Court Central District of California. In his complaint, Siani alleges that on or about September 1, 2014, he received a telephonic communication on his cellular telephone from (210) 991-9991, a number associated with Southwest Airlines. The caller identified herself as a representative of the airlines. During the conversation, Siani discussed the details of his request to cancel and obtain a refund of an airline itinerary. In addition to discussing details of the airline itinerary, Siani divulged certain information personal to the representative. After speaking with the representative for several minutes, Siani inquired as to whether the phone call was being recorded. The representative informed him that the entire conversation had been recorded and apologized for not informing him at the o