Knowledge@wharton
Want to Make Retail Customers Happy? Give Them a ‘Wow’ Experience
- Author: Vários
- Narrator: Vários
- Publisher: Podcast
- Duration: 0:24:07
- More information
Informações:
Synopsis
What defines a “wow” depends on the shopper and type of store but hassle-free customer support is at the top of the list according to a recent study from Wharton’s Baker Retailing Center and The Verde Group. See acast.com/privacy for privacy and opt-out information.
