Knowledge@wharton
How Do Customers Feel About Algorithms?
- Author: Vários
- Narrator: Vários
- Publisher: Podcast
- Duration: 0:08:36
- More information
Informações:
Synopsis
Many managers worry that algorithms alienate those who would rather deal with a real person than a robot. New research from Wharton’s Stefano Puntoni looks at how the attitudes of customers are influenced by algorithmic versus human decision-making. Hosted on Acast. See acast.com/privacy for more information.
