Bai Banking Strategies

Millennials and Gen Z are starting to inherit money in what will end up as the greatest transfer of wealth in history. Steven Ramirez from Beyond the Arc is our guest to discuss the scale of this transfer, and how banking institutions can position themselves to attract some of those assets.

Because banking institutions are in the money business – their customers’ and their own – they are also in the risk business. Keith Pearson, head of financial services at ServiceNow, joins us to discuss how banks and credit unions can improve their security by digitalizing their risk management.

Banking continues its digital makeover, both to gain efficiencies and to meet customer desires for faster, easier and more convenient. BAI’s Debbie Bianucci and Dennis Gada from Infosys join us to discuss the trends and priorities they’re seeing in the industry’s digital transformation.

Many community banks are feeling pressure to grow to avoid being wiped out or bought out. Could serving non-traditional businesses provide the new opportunity they need? Ryan James, CEO of Surety Bank in central Florida, joins us to discuss his bank’s experiences with the non-traditional, including moving into cannabis and crypto-related banking.

Customer service is cheaper for banks to deliver digitally than via other channels – the trick is to do in a personalized way. Jennifer Timbrook from STAR Financial Bank joins us to discuss her Indiana-based bank’s approach to digital customer service.

Environmental, social and governance considerations are growing in importance at banks and credit unions. Gary Levante, who heads the ESG effort at Berkshire Bank, explains why banks should view embracing ESG as a way to gain a competitive edge.

Our series on key issues for banks in 2023 focuses this week on finding, nurturing and retaining talent. Megan Burkhart, chief human resources officer at Comerica, discusses how her bank is dealing with the talent challenge and she offers insights that may be of value to other institutions.

Banking-as-a-service is among the most talked-about innovations in banking, and also perhaps among the least understood. Jeannette Kescenovitz, who leads development of banking-as-a-service capabilities at Finastra, shares her views on how BaaS might grow its presence at U.S. banks and credit unions in 2023.

An aggressively rising interest rate environment can cut both ways for the banking industry. Tom Brown, long-time banking industry analyst and editor of Tom Brown’s Banking Weekly newsletter, offers his views on rate impacts as part of his outlook for banks in 2023 and beyond.

Winners of the BAI Global Innovation Awards are out, and they cover a wide swath geographically and in the industry challenges that they address. Amy Radin, who works with financial services executives to anticipate and adapt to change, is our guest to talk about the BAI awards and financial services innovation more broadly.

A number of key uncertainties face banks and credit unions in the coming year. BAI's Karl Dahlgren shares findings in our latest survey the biggest business challenges for bankers in 2023: new-customer acquisition, digital experience and talent.

With odds of a recession rising, banks are positioning themselves for tougher times. Nicole Elam, president and CEO of the National Bankers Association, tells us why minority-owned banks are now in good shape to ride out a recession.

Biometrics are a familiar tool used by bank and credit union fraud teams to try to thwart bad actors. Seth Ruden from BioCatch and Joey Zollinger from Alkami join us to discuss a growing area of biometrics that focuses on customers’ digital behaviors.

The dramatic rise in interest rates in recent months has more savers thinking about the returns they’re getting on their money. Neil Stanley from The CorePoint joins us to talk about how banks should be thinking about deposit pricing as a way to keep customers happy.

In an economy stressed by high inflation and growing recession worries, many Americans are struggling with their finances. Rochelle Gorey from SpringFour discusses how banks and credit unions can be more innovative in tending to their customer’s overall financial health.

Between tech advances and new competition, banking institutions need to be innovators to keep pace with the trendsetters. Paul Steenkamp, a former banker and author of a new book on leadership and innovation, joins us to offer insights on how banks can better embrace change.

Neobanks are having a lot of success getting customers to open accounts, but very few are making any money. Christoph Stegmeier from the global consultancy Simon-Kucher joins us to discuss profitability challenges and other findings of their 2022 study on neobanking.

Banks are required by law to know their customers. Deep fake technology in the hands of outlaws is making that hard job even harder. Vijay Balasubramuniyan, CEO at Pindrop, joins us to talk about the world of deep fakes, and how this technology is impacting the world of banking.

Success at bank contact centers has long been measured by resolution speed and call volume. But is this changing? Terri Panhans from Vericast joins us to share her insights on how the role of contact centers is evolving as day-to-day banking transactions go increasingly digital.

Banking institutions lose billions of dollars each year to fraud, and every dollar lost comes with a 4X multiplier that jacks up the costs. Greg Kanevski from ServiceNow shares his insights on how banks and credit unions can put data to better use to push back on the bad actors and save big money in the process.