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Are you “crisis-ready”? Have you assessed what could be high-risk scenarios for your small business? What’s the difference between a crisis and an issue? Is there a crisis brewing in your small business that you might not even know about? On this episode, Matt and Dan speak to Melissa Agnes, a leading authority on crisis preparedness, reputation management, and brand protection. Melissa shares how small businesses can be “crisis-ready” and what it means to build an invincible brand. Author of Crisis Ready: Building an Invincible Brand in an Uncertain World, Melissa is a coveted speaker, commentator, and advisor to some of today's leading organizations faced with the greatest risks. As a strategic advisor and keynote speaker, Agnes has worked with NATO, Ministries of Foreign Affairs and Defense, financial firms, technology companies, healthcare organizations, cities and municipalities, law enforcement agencies, global non-profits, and many others. In 2015, she gave a TEDx talk in Los Angeles discussing the sec

Do you have conflicts in your small business? Are these conflicts proving to be a hurdle to the growth of your business? In this episode, Matt and Dan speak to Dr Liane Davey about addressing and resolving conflicts in your business. She talks about how most people avoid conflict but that actually, conflict is not only the part of normal relationships it is a critical defense against unhealthy relationships in the in small businesses. Dr. Liane Davey is a New York Times Bestselling author, a regular contributor to the Harvard Business Review, and the organizational psychology expert for Quartz magazine. As the co-founder of 3COze Inc, she advises on business strategy and executive team effectiveness with executives at companies such as Amazon, Walmart, TD Bank, and SONY PlayStation. Liane has a Ph.D. in Organizational Psychology and has served as an evaluator for the American Psychological Association’s Healthy Workplace awards. You can connect with Dr Liane through the following website and social media plat

Do you have any referrals for your business? Did you know you could use referrals to grow your business? Wondering how to build referrals as a steady source of new clients? This is the second in a two-part podcast where Matt and Dan speak to Stacey Brown Randall, the referral guru. Stacey’s first business only had 1 referral and it failed. In her second business, and after years of researching successful businesses she realized referrals was the key. Stacey began using the power of referrals and today she gets 100 referrals for her business every year! Now, her mission is to help others avoid business failure. In this episode, Stacey covers steps 3 to 5 of her 5 steps on how to get referrals without asking! Stacey’s online programs and live coaching provide a blueprint to follow to take control of your referrals, your client experience, and your business (or book of business). Stacey is a contrarian when it comes to typical referral advice and believes the best way to unleash a referral explosion is to do it

Do you have any referrals for your business? Ever thought that referrals could be a business development tool? Wondering what exactly a referral is? In this two-part podcast, Matt and Dan speak to Stacey Brown Randall, the referral guru. Stacey’s first business only had 1 referral and it failed. In her second business, and after years of researching successful businesses she realized referrals was the key. Stacey began using the power of referrals and today she gets 100 referrals for her business every year! Now, her mission is to help others avoid business failure. In this episode, Stacey covers 2 steps of her 5 steps on how to get referrals without asking! Stacey’s online programs and live coaching provide a blueprint to follow to take control of your referrals, your client experience, and your business (or book of business). Stacey is a contrarian when it comes to typical referral advice and believes the best way to unleash a referral explosion is to do it WITHOUT asking for referrals (and she has results

Can’t figure out what you should pay attention to in your small business? Looking for powerful strategies for paying attention? In this podcast, Matt and Dan speak to Neen James - a guru in paying attention. Neen talks about her book Attention Pays, how entrepreneurs, like herself, have a choice on where they can focus their attention and strategies on how to do so.   Neen James is the author of Folding Time™ and Attention Pays™. In 2017, she was named one of the Top 30 Leadership Speakers by Global Guru because of her work with companies like Viacom, Comcast, and Abbot Pharmaceuticals among others. Neen has boundless energy, is quick-witted and always offers powerful strategies for paying attention to what matters so you can get more done and create more significant moments at work, and home. You can connect with Neen through the following website and social media platforms: Website: https://neenjames.com/ Twitter: @NeenJames Facebook: @NeenJamesCommunications LinkedIn: Neen James Instagram: @NeenJames YouT

Are you finding it difficult to recruit and retain millennials in your business? Do you feel that they have no loyalty? Are you hesitant to invest in their training? In this podcast, Matt and Dan speak to Lee Caraher who answers all these questions and more. Lee’s well-researched insights to “retaining” millennials in a small business are unique and may just provide the solution you are looking for. Lee not only interviewed 1000 people in her search to understand millennials and the workplace better, but she also runs a digital media agency which practices a philosophy she calls the ‘Boomerang Principle’ to maximize the potential of millennial employees.   Lee McEnany Caraher is the founder and CEO of Double Forte, a national public relations and digital media agency that works with beloved consumer, technology, and wine brands. As an entrepreneur and CEO, Lee has accumulated over 20 years of experience and is a recognized expert in creating high-performing, positive, intergenerational workplaces. Lee, a high

Are challenges causing your small business to slow down?  Do you know what to do but have difficulty implementing? Are you working in your business rather than on your business? In this podcast, Matt and Dan speak to Terry Ogburn who shares lessons that years of experience running his own businesses and turning around large scale businesses have taught him. Through this experience, he crafted his proprietary coaching system to develop others which has contributed to the success of hundreds of small to large business ventures. Terry Ogburn is the owner and Lead Business Coach of Ogburn’s Business Solutions. Terry began his business career in 1979 when he invested his last $118.42 to start an air conditioning service business. In 1984, he won the award for “Outstanding Young Businessman of the Year” for the State of Florida. His success led him to join several large-scale businesses to turn them around including UniGlobe Active Travel, Radio Shack, MetroCall Paging, AT&T Wireless, and Century 21 Real Estate

Do you get demotivated while trying to run your small business? Or are you still waiting for that “lightning bolt of motivation” to start a small business? What really keeps small business owners motivated? In this podcast, Matt and Dan speak to Jeff Haden who shares his personal insights on motivation and the those from his interviews with successful business owners, professionals, artists, sportsmen and women, actors, etc. Jeff Haden is a ghostwriter, speaker, LinkedIn Influencer and Inc. Magazine contributing editor. In 2017, his online articles for Inc. alone attracted more than 20 million readers. He has ghostwritten a number of bestselling books, including his latest one, The Motivation Myth, and even more articles, presentations, scripts, reports… and even one eulogy. His list of impressive interviewees includes Richard Branson, Steve Aoki and, Venus Williams. You can connect with Jeff through the following websites and social media platforms: Website: www.jeffhaden.com LinkedIn: Jeff Haden Twitter: @

Do you avoid doing sales? Are your sales efforts not working out? Or are you a new small business struggling to make those first sales? Carole Mahoney, Sales Change Agent & Coach at Unbound Growth can help you overcome many of the obstacles in sales for your small business. She speaks to Matt and Dan about her journey from hating sales and wanting to “eliminate” them to realizing how important sales is to any business and working directly with business to turn their marketing leads into viable sales. Carole is the Founder and Chief Sales Coach at Unbound Growth where she helps business and salespeople take massive action to grow their sales. She helps startup entrepreneurs who are unsure of how take their product to market and get customers, small business owners who are struggling to make ends meet free up cash flow with faster sales and reduced collections by getting more ideal customers, founders to grow their business by keeping more customers and increasing referrals, executives who don't have 'sales

Do you always tell your employees exactly what to do? Do you feel that they just can’t work without you? Or do you find you’re frustrated when things aren’t done exactly how you want them? Maybe you’re micro-managing your small business and employees! In this podcast, Matt and Dan speak to Ron Carucci who helps companies strike a balance between the strategic, coordinating, and operating systems within a business. He answers everything from why your employees may not be performing up to standards to how to bring in and maintain talent who will. Ron is co-founder and managing partner at Navalent, working with CEOs and executives pursuing transformational change for their organizations, leaders, and industries.  He has a thirty-year track record helping some of the world’s most influential executives tackle challenges of strategy, organization, and leadership.  From start-ups to Fortune 10’s, turnarounds to new markets and strategies, overhauling leadership and culture to re-designing for growth, he has worked

Have new regulations ever affected your small business? How did you deal with it? In this podcast, Matt and Dan speak to Darik Eaton whose business in the vacation rental industry was in jeopardy due to the impending implementation of new regulations in the state of Washington. Find out how he put a stop to the potentially detrimental regulations being implemented and, how you can organise your small business to avoid falling victim to such regulations. Darik is a self-taught student of the Vacation Rental Industry.  His journey started with a purchase of a single condo in Downtown Seattle, which quickly became a company managing nearly 50 properties.  When told to expect 8 nights in the off season of February, he achieved 22 nights in the first month of operating. He now runs 4 different vacation rental companies which employ a number of staff all over the United States. You can connect with Darik through his website and social media platforms: Website: http://www.seattleoasisvacations.com/ OR http://www.Pr

Do you have a fear of rejection? What about the fear of cold-calling? How do you react when a potential customer or prospect says, “NO!”? In this podcast, Matt and Dan speak to Andrea Waltz whose mission is to liberate people from fears of failure and rejection and the word NO. Andrea Waltz is the co-author of a best-selling book called, Go for No! Yes is the Destination, No is How You Get There. She speaks to audiences all over the USA and Europe about the powerful and unique way of thinking that is outlined in her book. Her insights will help entrepreneurs and small business owners like yourself leave your fears behind and start creating new growth opportunities despite the rejections. You can connect with Andrea through her website and social media platforms: Website: http://goforno.com/ Twitter: @GoforNo Facebook: @GoforNo You can also get Andrea’s book, Go for NO! here.   --- Remember to subscribe to the SPRH Podcast on iTunes or on the Podcast Addict App on Android, rate it, and share it with your fri

Have you ever wanted to write a best-selling book for your small business? Laura Peterson did just that. But the difference is she wrote her 300-page book in just 30 days and it became an Amazon best-seller! She has coached 13 people (including herself) on how to write books and created a strategy for them to launch the books so they rank #1 on Amazon.com. Laura Petersen (a.k.a. Laptop Laura) is a tall math and psychology teacher turned persuasive writing expert and Amazon best-selling book launch strategist. A podcaster, speaker, #1 international best-selling author, and course creator, Laura loves helping entrepreneurs step into the light and grow their brand and businesses. Tune in to this episode to get tips on how to grow your small business with strategies on how to start writing a book! You can connect with Laura through her website and social media platforms: Website: copythatpops.com Twitter:@LaptopLaura LinkedIn: @LauraPetersen Facebook: @LaptopLaura or @CopyThatPops Instagram: @LaptopLaura or @Cop

Dan Draz (Detective Dan®) has over 30 years of successful investigation, enterprise fraud risk management, GRC (governance, risk & compliance), training, speaking and consulting experience across a number of industries. Dan has an M.S. in Economic Crime Management, a B.S. in Criminal Justice and has been a Certified Fraud Examiner (CFE) since 1996. Dan is the principal of Fraud Solutions, a Chicago-based niche fraud risk management consulting firm, where he assists clients around the globe. Previously, he managed the corporate investigations function for one of America’s credit reporting agencies and worked as a fraud investigator for a large insurance company. Dan has been published in industry, trade, online and news publications more than 125 times, and in 2013, he was featured in the Reuters/PR Newswire billboard in Times Square, New York. In this episode, Dan shares how important it is to have a fraud risk assessment done. Yes, even for your small business! He shares fraud cases that he has come acro

Ralph Henderson is a calculating risk-taker who thrives on challenging the status quo with a passion for creating marketing strategies and campaigns. He is an extraordinary relationship builder who works with and through others in order to deliver results. Above all, Ralph relishes the opportunity of partnering with leaders from all walks of life and connecting others with their full potential. As one of his close associates says, "Once you meet Ralph, you'll understand why his LinkedIn profile title is 'Not your ordinary Supply Chain/Logistics Marketing and Event Production Guy'." Ralph has worked with hardware, software, and consultant suppliers, like Kingway, CAPS, Foxfire and Peach State, as well as users of supply chain equipment and services such as Sara Lee and Hanes. Ralph shares that when he started building his company he asked himself, and more importantly answered, the question, ‘if money were no objective what would you do?’. With the answer in hand, he began to build his business which covers a

Andy Molinsky is a Professor at Brandeis University’s International Business School, with a joint appointment in the Department of Psychology.  Andy’s work helps people develop the insights and courage necessary to act outside their personal and cultural comfort zones in work and life. He has been featured in Harvard Business Review, Inc. Magazine, Psychology Today, and the Financial Times among others. His first book, Global Dexterity received the Axiom Award (Silver Medal) for Best Business Book in International Business & Globalization and has been used widely in organizations around the world, including Boeing, AIG, the US Air Force Academy, and the Clinton Foundation among others. He teaches, consults, and lectures widely to university and corporate audiences. Andy shares how his experience in research and training professionals and small business owners has helped him develop systems to help people move out of their comfort zones. He describes one of his techniques to Matt and Dan and shares how sma

Having a keen eye isn’t just for what one sees, but also for what one senses. Having been one of the most sought-after portrait photographers in the U.S. for more than three decades, Jeffrey Shaw, a.k.a. the Lingo Guy, uses this honed intuition to teach entrepreneurs how to attract their ideal customers by speaking their Secret Language. Jeffrey is the host of popular business podcast Creative Warriors, a nationally acclaimed keynote speaker, a business coach for entrepreneurs, and author of the forthcoming book, LINGO: Discover Your Ideal Customer’s Secret Language and Make Your Business Irresistible. Jeffrey shares his perspective on how business owners can start communicating to attract the exact customers they want for their small business. He does this by telling his story and walking you through the five steps you need to take to identify the “stand-out statement” for your business. His enthusiasm and energy are infectious and his unique approach may give you a thing or two think about on how to communi

Majeed Mogharreban is a serial entrepreneur, world traveler and creator of the Make Money Speaking system. After starting five businesses and traveling to 24 countries before he turned 21, Majeed grew a seven figure speaking career and now helps entrepreneurs share their message and grow their business with paid speaking gigs. Majeed was the number one ranked trainer in the world out of 721 at the international training company, Learning Tree International, delivering training for world-class organizations like The United Nations, Toyota, and the US Army.  After recently becoming a father, Majeed has shifted his speaking business model away from travel and has built a virtual training business based in his home in Quebec, Canada. Majeed talks about speaking engagements - his preferred method of networking and finding more clients. He shares how he got over the fear of public speaking through his early days, cold calling truckers! Majeed also covers his unique Freedom Formula for small business owners to help

David France is an active performer, innovative educator, and visionary leader. He is a graduate of the New England Conservatory of Music’s prestigious Sistema Fellows Program. The fellowship trains passionate socially minded musicians to become leaders in the movement to bring “Music for Social Change” programs to the United States. David is currently the executive director of Revolution of Hope, a world-class youth orchestra in the underserved Boston neighborhood of Roxbury. In 2009, David was selected via an online audition to be one of the Concertmasters of the first ever Youtube Symphony which performed to a sold-out audience at Carnegie Hall under the direction of Michael Tilson Thomas. His avant-garde videos have gained him recognition on many national and international media outlets including CBS, CNN, BBC News, and Al Jazeera English. He has also been featured in Time Magazine, Strings Magazine, and the Wall Street Journal. David talks to Matt and Dan about how he went from a homeless graduate studen

Michael Katz is an award-winning humorist and former corporate marketer, founder of Blue Penguin and Chief Penguin. He specializes in helping established solo professionals get more and better clients by positioning themselves as Likeable Experts. Since launching Blue Penguin in 2000, Michael has been quoted in The Wall Street Journal, The New York Times, Business Week Online, Bloomberg TV, Forbes.com, Inc.com, USA Today, and other national and local media. He is the author of four books, and has published more than 400 issues of “The Likeable Expert Gazette,” a twice-monthly email newsletter and podcast with 6,000 passionate subscribers in over 40 countries around the world. Michael speaks to Matt and Dan about how solopreneurs and small business owners can set themselves apart from those providing similar services by increasing their likeability, an attribute he believes is too frequently overlooked in business. He shares techniques on how to be your “likeable authentic self” and how to improve your chances